Pure Water. Pure Life. Perfectly Yours.
Enjoy the ultimate in water purity — our advanced filtration systems deliver crisp, clean, mineral-balanced water for a healthier, more refreshing lifestyle.
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Frequently Asked Questions
How do Platypure filter purifiers work?
Platypure purifiers use advanced multi-stage filtration technology to remove impurities, chlorine, heavy metals, and unpleasant odours — delivering pure, great-tasting, mineral-balanced water straight from your tap and shower.
Is installation easy, or do I need a plumber?
Installation is quick and hassle-free — no plumber needed. Platypure purifiers are designed for simple, DIY setup that fits most standard taps and showers.
Will the flow rate of my tap be affected?
Our purifiers are engineered to maintain strong water pressure while effectively filtering impurities, ensuring a smooth, consistent flow every time.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at [Your Email].
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.
Our Mission
At Platypure, our mission is to enhance everyday living by providing premium tap and shower filtration solutions that deliver pure, refreshing, and healthy water — empowering people to drink, bathe, and live with confidence in cleaner, safer water quality.
Fast, Free & Secure Shipping Australia Wide
We believe better water shouldn’t have to wait. That’s why Platypure offers fast, free shipping on every order — delivering your water purification essentials straight to your door so you can start enjoying cleaner, healthier water, sooner.